- Purpose and Scope
This document sets out the identity verification requirements for players registered with Spin City Casino who access the platform from Canada. Spin City Casino is operated by Entertainment Faro N.V., registered at Kaya Richard J. Beaujon Z/N, Curaçao, P.O. Box 6248, and licensed under the Curaçao eGaming Master eGaming License number 1668/JAZ.
Identity verification, also referred to as Know Your Customer (KYC), is a mandatory compliance procedure applied to all accounts. Verification is required before certain account actions can be completed, including but not limited to processing withdrawals, handling large transactions, and reviewing account activity that has been flagged for additional scrutiny.
Canadian players are subject to verification requirements that align with the obligations set out by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), which governs anti-money laundering and client identity verification standards for casino operations serving Canadian residents. Spin City Casino applies internal KYC procedures in parallel with these regulatory expectations.
- When Identity Verification Is Required
Identity verification may be initiated at any stage of the account lifecycle. Verification is typically required in the following circumstances:
- Upon account registration or at any point prior to the first withdrawal request
- When a player initiates or receives a transaction at or above applicable thresholds
- When account activity is identified as requiring additional due diligence
- When a player requests access to account functions that remain restricted pending verification
- When documentation previously submitted has expired or is no longer valid
Under FINTRAC guidance applicable to casinos operating in or serving Canada, identity verification obligations are triggered in specific situations, including:
- Large cash transactions of CAD 10,000 or more
- Large virtual currency transactions
- Suspicious transactions
- Casino disbursements
- Extensions of credit of CAD 3,000 or more
- Receipt of funds of CAD 3,000 or more
- Foreign currency exchange transactions of CAD 3,000 or more
- Initiation or final receipt of electronic funds transfers at or above CAD 1,000
Internal verification procedures are designed to be consistent with these thresholds and triggers.
- Required Documentation
Spin City Casino maintains an inventory of documents that may be requested during the verification process. Players are required to submit accurate, legible, and current documentation. The main categories of required documents are set out below.
3.1 Proof of Identity
Players must provide a valid government-issued identity document. Accepted documents include:
- Passport
- Driver’s licence
- National identity card
The document submitted must be unexpired and clearly display the player’s full legal name and date of birth. Photographs or scans must be of sufficient quality to confirm all relevant details.
3.2 Proof of Residency
Players must provide documentation confirming their current residential address. Accepted documents include utility or municipal bills, such as gas, electricity, water, or sewerage bills. The document must display the player’s full name and residential address, and, where applicable, the date of birth. The document must be recent; documents older than three months from the date of submission are generally not accepted.
3.3 Proof of Payment Method
Players must verify the payment methods associated with their account. The following documentation may be required depending on the payment method used:
- Debit or credit card: Front and back snapshots of the card. The card must display the cardholder name, the last four digits, and the expiry date. The CVV and any digits not required for verification must be obscured.
- Bank account: A bank statement or screenshot of an online banking page confirming the account holder’s name and account details.
Players are responsible for ensuring that submitted card images and banking documents are legible and that only the required information is visible. Submission of documents with obscured required fields or with unobscured sensitive data may result in rejection and a request for resubmission.
- Submission Procedure
Verification documents must be submitted through the designated section of the account interface. The standard procedure is as follows:
- Log in to the Spin City Casino account
- Navigate to the account or profile section
- Access the verification or document upload area
- Upload the required documents in the specified format
- Submit and await confirmation of receipt
Following submission, documents are reviewed by the Spin City Casino compliance team. The review period may range from several hours to several business days, depending on document volume and the completeness of the submission. Players are notified of the outcome of the review.
If documents are accepted, the account verification status is updated accordingly. If documents are rejected or additional information is required, the player is contacted with specific instructions.
- Consequences of Non-Verification
Failure to complete identity verification within the timeframes or conditions specified by Spin City Casino may result in one or more of the following measures:
- Suspension of withdrawal processing until verification is completed
- Restriction of account functions pending document review
- Account suspension or closure in cases of persistent non-compliance or submission of fraudulent documentation
Spin City Casino reserves the right to withhold funds pending satisfactory completion of identity verification in accordance with its terms and conditions and applicable regulatory obligations.
- Data Handling and Privacy
All documentation submitted for identity verification purposes is processed in accordance with Spin City Casino’s privacy policy and applicable data protection obligations.
Payment processing for Canadian-facing accounts is handled by Faro Entertainment Europe Limited, a company registered in Nicosia, Cyprus, acting as agent for Entertainment Faro N.V. Submitted documents may be reviewed by authorised personnel within the Spin City Casino compliance function and, where required by law, disclosed to relevant regulatory authorities.
- Contact for Verification Enquiries
Players who require assistance with the identity verification process or who have questions regarding the status of submitted documents may contact Spin City Casino support through the following channel:
- Email: [email protected]
Live chat support is also available through the account interface. Players are advised to retain copies of all documents submitted and to note the date of submission when contacting support regarding a pending verification case.
- Accuracy of Submitted Information
Players are required to ensure that all information and documentation submitted during the verification process is accurate, complete, and genuine. Submission of false, altered, or fraudulent documents constitutes a breach of Spin City Casino’s terms and conditions and may result in immediate account closure, forfeiture of funds, and referral to relevant authorities.
Spin City Casino does not accept responsibility for delays arising from the submission of incomplete or inaccurate documentation.