1. Purpose and Scope
This Responsible Gaming Policy applies to all users of Spin City Casino who access the online casino services from Canada. Gambling can involve risks for certain individuals. The company has implemented measures intended to minimise harm and support responsible play.
This document describes user rights, the obligations of the platform, and the resources and tools made available to assist account holders in maintaining control over their gaming activity.
2. Player Protection Obligations
2.1 Information Provision
The platform provides information about the risks associated with gambling and the tools that can be used to manage gaming activity. All players from Canada have access to this policy and related support materials through the website.
2.2 Age Verification
Access to the services is restricted to individuals who meet the legal age requirements for gambling in their jurisdiction. Verification procedures are applied to prevent underage access.
During account registration, users are required to provide accurate age and identity information. The platform may request supporting documentation where necessary.
2.3 Security and Account Protection
Security measures are used to protect user accounts and personal information. Users are responsible for maintaining the confidentiality of login credentials and for all activity conducted through their accounts. Any suspected unauthorised access should be reported to customer support without delay.
3. Self-Management Tools
3.1 Deposit Limits
Users may request deposit limits to control the amount of money that can be deposited into an account over a specified period. Deposit limit requests must be submitted via email to the customer support team.
Requests to increase existing limits are subject to a cooling-off period before taking effect. Requests to decrease limits are implemented immediately upon confirmation.
3.2 Session Time Reminders
Users are responsible for monitoring the duration of their gaming sessions. It is recommended to set personal time limits and to take regular breaks during gameplay. Where available, time-related tools may be used to support this.
3.3 Self-Exclusion
Users may request temporary or permanent self-exclusion from the services. Self-exclusion requests must be submitted in writing to the support email address specified in the Support section of the website.
During a self-exclusion period, the user will not be able to access the account or participate in any gaming activity. Self-exclusion periods cannot be reversed or shortened once activated.
A self-exclusion request must include the user’s full name, account details, and the desired exclusion period.
4. Recognising Problem Gambling
Problem gambling may be indicated by one or more of the following behaviours:
- Spending more time or money on gambling than can be reasonably afforded
- Gambling in an attempt to recover losses
- Neglecting personal, professional, or financial responsibilities due to gambling
- Borrowing money or selling possessions to fund gambling activity
- Experiencing anxiety, stress, or relationship difficulties related to gambling
If any of these signs are recognised in personal behaviour, it is advisable to seek assistance from the resources listed in this policy or from other relevant professional services.
5. External Support Resources
The platform does not provide counselling or treatment services directly. Players experiencing gambling-related difficulties are directed to contact independent support organisations in Canada, including:
- Problem Gambling Helpline (national) - available for confidential support and referrals
- Provincial problem gambling services - available in most Canadian provinces and territories
- Gamblers Anonymous - peer support groups operating across Canada
Contact details for these organisations can be obtained through public health directories or by contacting the customer support team for guidance.
6. Account Closure Procedures
Users may request permanent closure of their account at any time. Account closure requests must be submitted via email to the customer support team.
Upon closure, the user will no longer be able to access the account or create new accounts with Spin City Casino. Outstanding balances will be processed in accordance with the standard withdrawal procedures before final account closure. Users are responsible for withdrawing any remaining funds before requesting closure.
7. Communication and Marketing Preferences
Users may opt out of receiving promotional communications at any time. Marketing opt-out requests can be submitted via email.
Opting out of marketing communications does not affect essential service communications related to the account, security notifications, or policy updates, which may still be sent where necessary.
8. Commitment to Responsible Gaming
The platform may monitor gameplay patterns and reserves the right to contact players whose activity suggests potential gambling-related harm. In such cases, the company may request additional information, suggest the use of self-management tools, or implement temporary account restrictions.
The company does not offer credit or loans for gambling purposes. All deposits must be funded from the user’s own resources.
9. Staff Training and Awareness
Customer support staff receive guidance on recognising signs of problem gambling and on directing players to appropriate resources. Support staff are available via email to answer questions about responsible gaming tools and procedures described in this policy.
10. Policy Updates
This Responsible Gaming Policy may be updated periodically to reflect changes in procedures, operational practices, or regulatory requirements. Updated versions will be published on the website. Continued use of the services following publication of an updated policy constitutes acceptance of the revised terms.
11. Contact Information
For questions about this policy, to request self-exclusion, to apply deposit limits, or to access other responsible gaming tools, users may contact the customer support team via the email address provided in the Support section of the website. Email support is available for all players from Canada, and responsible gaming enquiries are processed as a priority.
For partnership or business enquiries unrelated to player support, a separate contact email is available on the Support page.
This policy is effective as of the date of publication and applies to all users of Spin City Casino services in Canada.